1. Introduction
Forgely ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website forgelyroy.com, visit our retail location at 5519 S 1900 W Roy, UT 84067, use our services, and interact with us.
If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Information You Provide Directly
Printer Repair Intake Form:
- Name
- Phone number
- Email address
- Printer model/description
- Service request details
- Notification preference (SMS, email, call)
In-Store Services:
- Name & contact information
- Purchase history
- Product preferences
Contact Forms & Inquiries:
- Name
- Phone number
- Message content
2.2 Information Collected Automatically
- IP address
- Browser type & version
- Pages visited & time spent
- Cookies & tracking pixels (via Google Analytics)
3. How We Use Your Information
We use the information we collect for:
- Service delivery: Scheduling repairs, sending notifications, processing orders
- Communication: Responding to inquiries, repair status updates
- SMS notifications: Printer repair updates via text (with your consent)
- Analytics: Understanding customer behavior, improving services
- Business operations: Inventory, fulfillment, accounting
4. SMS & Text Message Communications
4.1 SMS Consent
By providing your phone number on our Printer Repair Intake Form and selecting "I agree to receive text messages," you explicitly consent to receive SMS messages from Forgely regarding your repair status, including pickup-ready notifications and service updates.
4.2 Message Frequency & Rates
- Frequency: You will typically receive 1 SMS per repair (when service is ready)
- Msg & data rates may apply: Standard message rates apply per your carrier
- We do not charge: Forgely does not charge you for notifications
4.3 Opting Out of SMS
You can opt out of SMS communications at any time by:
- Replying STOP to any text message from Forgely
- Calling us at (385) 449-2694
- Emailing info@forgely.co
5. Data Sharing & Third Parties
5.1 We Do NOT Sell Your Data
Forgely does not sell, rent, or trade your personal information to third parties for marketing purposes.
5.2 Service Providers
We share information with trusted third parties only as necessary for service delivery:
- Twilio — SMS delivery (phone number, message content)
- Google Analytics — Website analytics (anonymous data)
All service providers are contractually obligated to protect your data.
6. Data Retention
- Printer repair data: 2 years (service & warranty purposes)
- SMS messages: 18 months (TCPA compliance)
- Analytics data: 14 months (Google Analytics default)
You can request deletion of your data anytime by emailing info@forgely.co.
7. Security
We use industry-standard security measures to protect your information:
- SSL/TLS encryption for website data
- Secure servers for data storage
- Access controls limiting data access
- Regular security monitoring
8. Your Rights
8.1 Access & Correction
You have the right to request access to, correct, or delete your personal information.
Submit requests to: info@forgely.co
8.2 California Residents (CCPA)
If you are a California resident, you have additional rights including the right to know what data is collected, the right to delete information, and the right to opt-out of sales. Forgely does not sell your data.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
This Privacy Policy is effective as of April 4, 2026.
© 2026 Forgely. All rights reserved.